At Arabia Insurance, our top priority is serving our customers' needs. We are sorry to hear about any negative experience you may have had with our services. We truly value your feedback, and we would love to hear more about your experience to help us improve our services.

Please know that we take all complaints seriously and handle them with the utmost confidentiality. Our team will strive to respond to your complaint within 10 working days. However, if you do not hear from us for more than 15 days to address your concerns, we will get in touch with you and explain the situation further.

You can share your feedback or complaint with us in any of the following ways:

Visit our website: arabiainsurance.com/complaints to register your feedback or complaints.

Alternatively, you can reach our customer service department:

• Via email: csokuwait@arabiainsurance.com
• You can also visit our branch and request our customer service staff to register your feedback or complaint and we are more than happy to assist you.

In the unlikely event that you are not satisfied with our response or with the delay (more than 15 working days), you can refer the complaint to the Insurance Regulatory Unit via their portal (IRUSOFT): https://portal.iru.gov.kw

Thank you for choosing Arabia Insurance. We value your business and look forward to serving you better in the future.